Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with Hawtun.

We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly longer. If this happens, we'll notify you as soon as possible.

Shipping Destinations

We currently ship to:

  • United Arab Emirates (UAE)

We plan to expand to additional GCC countries in the future starting from Saudi Arabia .

Estimated Delivery Times

Estimated delivery times may vary depending on your location and the products ordered.

United Arab Emirates

  • Standard Delivery: 2–5 business days

Please note that these delivery times are estimates and may be affected by customs clearance, weather conditions, holidays, or courier delays.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Hawtun may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking information (where available).

You can use the tracking number to monitor the status of your shipment.

Delivery Delays

While we work closely with our logistics partners to ensure timely delivery, occasional delays may occur due to circumstances beyond our control.

These may include:

  • Public holidays

  • Weather conditions

  • Customs inspections

  • High shipping volumes

  • Courier operational delays

We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before completing your order.

Hawtun is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact our support team as soon as possible.

Include:

  • Your order number

  • Photos of the package (if damaged)

  • A brief description of the issue

We'll work with the shipping carrier to resolve the matter as quickly as possible.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations.

Repeated refusal of Cash on Delivery orders without a valid reason may result in restrictions on future COD purchases.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@hawtun.com

Phone / WhatsApp: +971 566372381

We aim to respond within 1 business day.