Refund policy
Return & Refund Policy
Last Updated: August 2026
Thank you for shopping with Hawtun.
We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in its original packaging with all included accessories
- Include the receipt or proof of purchase
To request a return, please contact us at support@hawtun.com
If your return request is approved, we'll provide instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged during shipping, defective, or incorrect, please contact us within 48 hours of receiving your order and include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We'll review your request and arrange a replacement or refund where appropriate.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used personal care products
- Beauty and skincare products with broken safety seals
- Consumable products or supplements
- Customized or personalized products
- Gift cards
- Clearance or final sale items
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you'd like to exchange an item, the quickest option is to return the original item once approved and place a new order for the replacement product.
Return Shipping
If the return is due to a defective product, a damaged item, or an incorrect shipment, Hawtun will cover the return shipping costs.
For all other approved returns, the customer is responsible for return shipping costs unless otherwise stated.
Cash on Delivery (COD)
For Cash on Delivery orders, customers are encouraged to inspect the package upon delivery whenever possible.
Repeated refusal of valid COD orders without a legitimate reason may result in restrictions on future Cash on Delivery purchases.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.
For Cash on Delivery orders, refunds will be issued via bank transfer or store credit. Please provide your bank details when contacting us.
If you haven't received your refund within 15 business days after approval, please contact us at support@hawtun.com
Contact Us
If you have any questions about returns or refunds:
We aim to respond to all inquiries within 24 hours, 7 days a week.